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We take all feedback from our members very seriously. As a Club we are here to listen to you. Please send any feedback to helpdesk@ultiqa.com.au and we will be in contact.
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If unfortunately you have a complaint or issue with anything associated with your membership, firstly put your complaint into writing to the:
Complaints Officer of ULTIQA Lifestyle
P.O.Box 550
Varsity Lakes, Qld
4227
Fax: 07 5588 4471
Email: helpdesk@ultiqa.com.au.
If you are unable to place your complaint in writing please let us know accordingly on 1300 791 776 and we will assist you to do so. If you are not satisfied with our final response, you may lodge a complaint with:
The Australian Financial Complaints Authority (AFCA)
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.